Refund and Returns Policy

Refund and Returns Policy

At Haseeb Ur Rahman Hamza, customer satisfaction is a top priority. I understand that issues may arise, and I am committed to assisting you fairly and transparently. Please review the terms of my Refund and Returns Policy below.

Digital Products

1. Refund Eligibility:
   • Refunds for digital products (e.g., virtual credit cards, platform accounts) will only be granted if:
     • The product is not delivered within 1 business day of payment.
     • The product has a technical issue caused directly by me or my systems.
   • Refunds will not be issued for:
     • User error, such as incorrect usage or incompatible platforms.
     • Buyer’s change of mind after successful delivery.
2. Non-Refundable Items:
   • Digital products that have been successfully delivered and activated.
   • Custom or personalized digital solutions.
3. How to Request a Refund:
   • Email your request within 7 days of purchase to thehaseebhamza@gmail.com.
   • Include your order number, description of the issue, and any relevant proof.
   • All cases are reviewed within 2–3 business days.

Physical Products

1. Return Eligibility:
   • You may return physical products within 14 days of delivery if:
     • The item is unused and in its original packaging and condition.
     • All accompanying materials and documentation are included.
2. Non-Returnable Items:
   • Custom-made or personalized items.
   • Items marked as “final sale.”
3. Refund for Physical Products:
   • Refunds are issued after receiving and inspecting the returned product.
   • Shipping costs are non-refundable. Return shipping is the buyer’s responsibility unless the return is due to my error.

Refund Process

• Once approved, refunds will be issued within 7–10 business days to the original payment method.
• You will be notified via email once your refund has been processed.

Exchanges

• Digital Products: Exchanges may be approved in cases of technical issues attributable to me. Please contact me for resolution.
• Physical Products: Exchanges are permitted for eligible items. Email thehaseebhamza@gmail.com to initiate a request.

Important Notes

• Please double-check order details to prevent delivery delays or errors.
• If your package is lost or arrives damaged, notify me immediately so I can resolve the issue.

Contact Information

If you need assistance with a return, refund, or exchange, feel free to contact me directly:
Name: Haseeb Ur Rahman Hamza
Email: thehaseebhamza@gmail.com
Phone: +92 341 7932803
Address: Hamza House, Main Street, Al Nawaz Colony, Near Dar Ul Sakina, Canal Road, Jhang, Punjab 35200, Pakistan

I value your business and am committed to your satisfaction.